Terms and Conditions
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1. Sightseeing Tour and Flight Experience Voucher Purchase
A) All Sightseeing Tours and Flight Experiences are flown between April and October each year. Available dates are determined by North West Gyro.
B) All vouchers relating to the above (1.A) are valid for 12 months of flight season (not 12 calendar months). The duration of the flight season is 6 months, from April to October each year.
C) All Sightseeing Tour and Flight Experience vouchers must be registered with North West Gyro within 12 calendar months of date purchased or the first flight season.
D) Registrations and Bookings are taken Thursday to Sunday, 10:00 to 16:00 on 0161 710 2410.
E) If your flight is cancelled due to poor weather conditions, aircraft technical issues or any other unforeseen circumstances by North West Gyro, the voucher holder must contact the booking office to re-schedule the experience.
F) If flights are cancelled by North West Gyro and the voucher is due to expire the validity of the voucher will be extended as determined by North West Gyro.
G) The flying voucher will become void if not booked for another flight date within any extended period allowed by North West Gyro.
H) Unless otherwise specified each voucher entitles one person (weight restrictions apply) to a flight from Barton Airfield in Manchester either for the length specified or as a credit towards a longer flight (tickets are transferable between aircraft types and distances, however extra charges will apply).
I) All Sightseeing Tour and Flight Experience customers are to arrive at least 30 minutes prior to their flight time & check-in at the office with their respective flight voucher.
J) The person entitled to a sightseeing tour / flight experience is the voucher holder. It is the responsibility of the voucher holder to keep the voucher safe, and to redeem it at the time of flight in the information office.
K) North West Gyro cannot accept responsibility for lost, stolen or damaged vouchers.
L) If no voucher is presented to North West Gyro at the time of flight, the flight will be cancelled and the voucher void.
2. Sightseeing Tour and Flight Experience Voucher Cancellation Policy
A) A minimum of 48 HOURS notice is required for the cancellation of a booked voucher so as not to incur a cancellation charge of £50.00. Please note that a voucher no-show will deem the voucher used.
B) North West Gyro reserves the right to cancel any flight(s) due to poor weather conditions, aircraft technical issues or any other unforeseen circumstances.
C) The flight cancellation reasons outlined in 2.B do not provide any justification for a voucher refund (see 4.A).
D) All cancellations affected by point 2.B will need to re-arrange dates and times with North West Gyro (see 1.E).
E) Cancellations should be made via e-mail quoting your voucher number to northwestgyro@gmail.com or by telephone on 0161 710 2410. Office hours for cancellations by phone are Thursday to Sunday (10:00 to 16:00).
F) Any disagreement regarding the cancellation should be resolved at the time of the cancellation and not at the time of receiving any charges.
3. Height and Weight Restrictions
A) Height and weight restrictions apply to all flights in the following aircraft: MTO Sport, Magni M24, Calidus, Cavalon, and any other aircraft the company may use.
B) A fee will be charged to upgrade a voucher to the correct aircraft should the voucher holder exceed the height/weight limits specified.
4. Sightseeing Tour and Flight Experience Voucher Refunds
A) Refunds are ONLY available up to 7 days after purchase.
B) A £20.00 administration fee will be charged to anyone wanting a refund.
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5. Electronic Devices Safety Policy
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A) Mobile phones, cameras, GoPro’s and any other video recording equipment with or without mounts / brackets / body harnesses are not permitted on board any aircraft operated by North West Gyro as they can put the safety and wellbeing of both, pilot and passenger at risk and compromise the performance of the aircraft.
B) Upon completion of a Sightseeing Tour / Flight Experience the recipient will receive a personalised Flight Certificate and have the opportunity to purchase their framed photograph.
6. Self-Fly Hire and Student Pilots
A) Hire and booking of aircraft is subject to availability.
B) Currency rules for Self-Fly Hire customers and Student Pilots in accordance with the Self-Fly Hire agreement/Student Pilot agreement must be read & signed by all customers.
C) North West Gyro reserves the right to limit the number of advance bookings that a pilot/student can make.
D) All the prices (unless stated otherwise) exclude landing fees and any other associated charges.
E) Flight training and hire packages are non-refundable, and subject to price increases levied on a pro-rata level. This will be done as either a reduction of flying hours or an additional payment as and when the current price changes. The current price for all flights and lessons is reviewed twice a year.
F) Flight training and hire packages can be subject to fuel surcharges.
G) Flight training and Hire time is charged from engine start to engine stop.
H) Fuel uplifts made by customers away from base can be re-claimed. However, North West Gyro will only refund the fuel at a cost equal to that of North West Gyro’s current price list. Any claim must be accompanied with a receipt from where the fuel was purchased, indicating date purchased and aircraft registration number.
7. Miscellaneous
A) North West Gyro cannot accept responsibility for any cars parked on its car park.
B) North West Gyro cannot accept responsibility for any items/personal belongings left in the North West Gyro premises.
C) American Express (Amex) Cards are not accepted.
D) Bank transfers are acceptable, however, customers are responsible for all bank charges, any charges levied to North West Gyro will be recharged to the customer.
E) For bank transfers please ensure that a clear reference is made with regards to Surname/Account Number.
F) All Flight Training Packages are to be paid for in full before the course start date to receive the discount built into the package. Flights conducted before the package has been paid are subject to full non-discounted rates.
G) North West Gyro does not pass on personal details to any other third party. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR Regulations 2018).
H) Any pilot/student/sightseeing tour or flight experience customer must abide by the rules and instructions given to them, by North West Gyro staff regarding health and safety, and must not miss use any equipment in place for the use of Health and Safety (Health and Safety at work Act 1974).
I) All flights taken are subject to the above terms and conditions. All flights are also subjected to, as appropriate EU Council Regulations 889/ 2002.
J) Any dissatisfaction with these terms and conditions must be brought to our attention within 7 days of purchase.
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